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Beyond Simple Responses: Building Truly Conversational LLM Chatbots

“I’m sorry, I don’t understand. Please rephrase your question.”

We’ve all been there. You’re trying to get help from a chatbot, thinking you’re being crystal clear, and then bam—this frustrating response appears. Just when you think you’re having a productive conversation, the bot fails to grasp context, forgets what you said two messages ago, or simply can’t handle anything beyond its pre-programmed scripts. I still remember spending 20 minutes with a customer service bot last year, only to end up calling the support line anyway. The experience leaves users disappointed and companies questioning the value of their chatbot investments.

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