DoorDash Applies AI to Safety Across Chat and Calls, Cutting Incidents by 50%

DoorDash deploys SafeChat, an AI-driven safety system for moderating chat, images, and voice calls between Dashers and customers. Using a layered text moderation architecture, machine learning models, and human review, SafeChat detects unsafe content in real time, enabling immediate actions and reducing low- and medium-severity safety incidents by roughly 50 percent.

By Leela Kumili