From manual to agentic: streamlining IT processes with Red Hat OpenShift AI

Many organizations are considering generative AI (gen AI) as a means of reducing the time employees spend filing IT requests and the time IT teams spend closing these requests. To this end, we’ve created an it-self-service-agent AI quickstart that shows you how to automate IT processes within your organization using agentic AI on Red Hat OpenShift AI. This AI quickstart provides a reusable framework—including request routing, agent services, knowledge bases, an integration dispatcher, and an evaluation framework—that you can apply across multiple IT processes. While we’re demonstrating a