Human‑Centred AI for SRE: Multi‑Agent Incident Response without Losing Control

A growing body of recent research and industry commentary suggests that a shift in how organisations approach site reliability engineering is underway. Rather than handing the pager to a machine, teams are designing multi-agent AI systems that work alongside on-call engineers, narrowing the search space and automating the tedious steps while leaving judgment calls to humans.

By Matt Saunders