How does real-world AI deliver value? The Ask Red Hat example

At Red Hat Summit 2025, we introduced Ask Red Hat, a conversational AI designed to be an intelligent front door for our customers. It began as a rapid 12-week build to prove that open source AI could transform the support experience.Today, Ask Red Hat has evolved from a proof of concept into a sophisticated production reality. As of late 2025, it has served over 50,000 unique users and handled more than 450,000 messages. It is no longer just a standalone tool but a cross-product orchestration layer, integrated directly into docs.redhat.com and new support case creation in the Red Hat Customer