Vincent Bernat: Building a Soviet Nail Factory: how KPIs killed efficiency

In 2008, I landed my second job, in the network team at Orange Portails, the division behind the websites and search engine of the French telecom operator Orange. The place ran like clockwork: a comprehensive technical setup, a dedicated team for every part of the business, and room to focus on what I do best. A few years later, none of that mattered: thanks to an obsession with the numbers, we could no longer deliver new services on time. Disclaimer This…

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