Introduction
Site Reliability Engineering (SRE) is one of the key pillars for organizations. SRE teams are responsible for maintaining the system’s scalability and reliability. One of the key challenges SRE teams face is dealing with alert floods, parsing cryptic logs, and the pressure of SLA timers. These challenges make Root Cause Analysis (RCA) of an incident really tough. With the increasing complexity of distributed infrastructure, identifying RCA and resolving incidents become more difficult. Because conventional troubleshooting methods require manual log analysis and the review of multiple data sources, they are very time-consuming and demand a large employee workforce.
In this article, we will examine how Artificial Intelligence (AI) is benefiting Root Cause Analysis (RCA) in incident management by automating processes, reducing resolution time, and improving overall system reliability. This article delves into the techniques used and challenges faced.