AI in telco – the catalyst for scaling digital business

If you aren’t currently architecting for AI, you are part of a rapidly dwindling minority. By 2026, the pivot is no longer optional: AI has moved from a peripheral tool to the primary engine for transforming digital businesses, slashing operational complexity and driving revenue growth.The shift to agentic AI and zero-touch operationsThe industry is moving beyond passive chatbots toward agentic AI. While traditional AI provides insights, generative AI makes suggestions, now agentic AI provides action. In a practical telco context, this means autonomous agents capable of navigating complex work