AI agent observability: Building a production-grade operational layer

If you've been following along with our series so far, your AI inference layer is reliable. Your agents have cryptographic identity, scoped tool access, and guardrails at every boundary. The platform is production-grade. One question remains: how do you know any of it is working?I keep coming back to the 6 AM incident that opened this series. Three failures hit a single AI agent deployment overnight—43 duplicate tickets, $4,000 charged to the wrong account, and a hallucinated refund policy that…

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