Presentation: Uncorking Queueing Bottlenecks with OpenTelemetry

Oli Lane and Julian Wreford share how Gearset replaced guesswork in distributed asynchronous queues with OpenTelemetry tracing. They explain why traditional metrics fall short, how to implement user-centric SLOs based on latency distributions, and share practical debugging tips to help senior developers, software architects, and engineering leaders improve system reliability and team culture. By Julian Wreford, Oli Lane

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